Privacy policy Milli Driver




Last update date: 11/01/2023

Welcome to Milli driver (hereinafter referred to as the Service, we)! Ensuring the confidentiality of your personal data is an important principle of our work. This policy describes how we process your personal data, what data we collect, the purposes for which we use and share it, and your rights and choices regarding your data.

This Privacy Policy applies to our Services regardless of where they are provided. We are committed to complying with local laws in relation to all processes described in the policy. If there is a conflict between this policy and local laws, we will comply with local laws to the extent that such conflict exists.

This policy applies to all users of the Service , including users of the website at: (“ Site ”), any mobile application of the Service (“ App”) and any services that we provide through the Site or Applications (collectively referred to as the “Services”), as well as when you contact us by phone, email, correspondence, social networks, in person or through other means of communication. This policy does not apply to the processing of data of our employees and employees, corporate partners, contractors and subcontractors.

In this policy, persons using the Services and transporting passengers are referred to as “Users” / “Drivers”. Persons ordering trips are called “Passengers”. By downloading and installing the Application, or using the services of the Site, you unconditionally agree to the processing of your data in the manner described in this policy. If you disagree with this Policy, you must immediately stop using any form of the Application and the Site.

What data do we collect?

We collect three categories of data about you : data you provide to us; data we collect automatically; and data we receive from other sources.

We do not collect or process information about your race or national origin, political opinions or membership of a political party, religious or philosophical views, trade union membership, genetic data, biometric data or data relating to your sexuality.

Data you provide

Registration and profile data such as your name, phone number, email address, country, city, profile photo. We can collect phone numbers using a supporting tool – https://da2. for emergency communications, if permitted or required by law .

Data about the User using the Application in Driver mode , which may include driver’s license data and its status, information about the vehicle (type, make, model, year of production, color, technical passport data, license plate, vehicle technical inspection report, photo of vehicle), identification document details (including driver’s license, passport, government identification numbers), proof of identity, proof of residency status, physical address, date of birth, tax identification number, appropriate insurance, work permit, personal identification card driver, payment or banking information and other documents that may be required by applicable law. We may perform identity and/or background checks where permitted or required by law. This may require the collection and processing of data such as your photograph, identification document details, insurance number and criminal record. Contractors may process this information on our behalf.

User Content that you choose to upload when using the Services, such as comments, ratings and reviews of other Users.

User Content that you choose to upload when using the Services, such as comments, ratings and reviews of other Users.

Information in communications from you , which may include chat messages, emails and telephone call recordings that we receive from you.


Data we collect automatically

Location information . We collect Users’ location data for travel purposes, user support, security and anti-fraud purposes, and to comply with legal requirements. We collect location data (including GPS coordinates and Wi-Fi data ) based on your App settings and device permissions.

We collect data about the precise location of your device when the App is in active mode (the App is open and visible on the display) and when the App is running in the background (the App is open but not visible on the display) in Driver mode . Background application activity starts when a driver shift opens and stops when a driver shift closes. We may also collect precise location data for a limited time after you leave Driver mode to help identify and investigate road traffic accidents.

Transaction information . We collect data about your transactions related to the use of the Services, including the type of Services requested or provided, order details, payment transaction details, date and time of service, payment amount, route and distance traveled, and payment method.

Information about the use of the Services . We collect data about your use of the Services, including the date and time of use of the Application, features of the Application or pages viewed, failures in the operation of the Application or Site, and other aspects of use. We may also collect and use for marketing purposes data relating to third party sites you have visited or services you have used before using our Services.

Information about messages and calls . We provide Users with the opportunity to communicate with each other and with us through the Application. In order to provide this service, we receive information about the time and date of messages and calls and their content. We may also use this data for user support, security, resolving disputes between users, improving the quality of our Services, and for analytics purposes (for example, to evaluate and improve the performance of the Site).

Device Information . We collect information about the device you use to receive the Services, such as your device name, make and model, user intermediary, IP address, mobile operator, network type, time zone settings, language settings, advertising identifiers, browser type , operating system and version, screen settings, battery charge level, and installed applications that can be used for authentication purposes. We may also collect mobile sensor data such as speed, direction, altitude, acceleration, deceleration, and other technical data.

Cookies , analytics and third party technologies . We collect data through the use of cookies , pixels, tags and similar technologies (“cookies ” ). Cookies are small text files that web servers place on your device . They automatically collect information, quantify and analyze your use of sites and applications, and identify the web pages and advertisements to which you navigate. The information we obtain through cookies helps us improve your user experience on the Service (for example, by storing your preferences) and our marketing programs. Our contractors and business partners may use this information to display advertisements on your devices based on your individual preferences and characteristics. You can delete cookies and manage your cookie preferences through your web browser settings. However, some cookies cannot be disabled because our Site depends on them to function properly.


Data we receive from other sources

Third party services. We may receive information about Users from our contractors, which include identity and background verification service providers, insurance companies, financial services providers and marketing services providers. If you want to register using a third-party social network or authorization service (for example, VK), if such functionality is available, we may receive information from these services. Please refer to the privacy policies of the relevant third parties to learn how they process your data.

Government bodies. We may receive information about Users from law enforcement and other government agencies as part of a request received from them, during legal proceedings and in other cases provided for by law.

Other Users or Third Parties. On occasion, Users or others may provide information about you to us, including through customer support or in connection with claims or disputes. We only store and use such information if we could lawfully obtain it from you. In addition, we will take reasonable steps reasonable under the circumstances to notify you that we have received such information.

How do we use your data?

We use personal information about your location using an auxiliary tool – . This tool allows you to find the desired addresses at your request in hint mode, and calculate the distance between the points of departure and arrival (destination). The service does not save your data and does not collect statistics.

We use the collected personal data:

  1. To provide the opportunity to use our Services:

– creating and maintaining your account, settings and preferences;

– checking your identity;

– ensuring the ability to provide transportation or other services (depending on the circumstances);

– calculating prices and making payments;

– ensuring the possibility of exchanging messages between Users;

– User support;

– sending non-marketing messages about the Services;

– ensuring the availability, security and stability of our Application and Sites, diagnosing, preventing and solving technical and maintenance problems;

– compliance with legal requirements related to the Services and how you use them.

  1. To ensure the security of our Services and Users:

– prevent, detect and suppress fraud, unsafe or illegal activities, violations of our policies and regulations;

– User authentication;

– protection of personal data, rights and legitimate interests of the Service and our Users.

– investigation and settlement of incidents, accidents and claims for insurance compensation.

  1. To improve existing and develop new features and products:

– conducting testing, research, analysis, development and machine learning to improve your user experience with the Service;

– collecting feedback about your user interaction with the Service;

– development of new products, features and services.

  1. To promote the Service and our services:

– send push notifications in the application;

– organize competitions, events and other promotions.

You can disable push notifications in your device settings. (see Disabling push notifications)

  1. To comply with legal requirements . We may use your personal information to comply with applicable laws, regulations, license requirements and industry standards, in connection with legal proceedings, to respond to requests from law enforcement authorities and as otherwise required by law.
  2. Automated decision making . We use personal data for automated decision-making in the context of your use of the Services for the purposes of:

– establishing contact between Users (drivers and passengers) (or other types of Users depending on the context) based on factors such as availability and proximity;

– determining User ratings and deactivating users with low ratings;

– detecting Users who engage in fraudulent, unsafe or harmful activities;

– generating recommendations for the average price of a trip based on factors such as distance, location and time.

If required by law, actions based on such data processing will only be taken after the individual has made a decision and/or has been given the opportunity to appeal the decision.

How we share your data

We understand how important it is to maintain the confidentiality of your personal information. In this section we describe in what cases and to whom we transfer the data we receive.

For other users

Certain User information is required to enable you to book and complete trips. In particular:

– information about the Driver provided to the Passenger includes name and photograph, vehicle details and photograph, location before and during the trip, ratings and reviews, number of trips, contact information.

We may be required to provide passengers with receipts and invoices containing information such as origin and destination, total trip duration and distance traveled, total fare details, driver’s name and tax number. We also provide other information on such checks if required by law.

For the purposes of other services, we provide other Users with the information necessary to order and provide such services.

For contractors

We may share your personal data with our contractors in connection with business purposes, in particular for:

– processing payments and carrying out transactions;

– user and technical support;

– cloud storage;

– insurance;

– transferring content, exchanging messages within the application, making calls within the application, push notifications;

– combating fraud;

– advertising, marketing and analytics.

In connection with the transfer of business

We may transfer collected information in connection with a significant corporate transaction, including a restructuring, merger, consolidation or sale of assets, in which personal information is part of the assets transferred. We will make every effort to ensure that any recipient of your data processes such data in accordance with this policy.

Due to legal reasons

We may disclose your personal data when necessary for the purposes of:

– comply with the law, including to respond to subpoenas, court orders, requests from law enforcement or other government agencies or claims;

– protecting the rights, interests and safety of the Service, our Users or the public;

– compliance with the requirements stipulated by licenses and permits, as well as applicable laws and other regulations.

With your consent

We may share your personal data for other purposes with your consent or at your direction.

After anonymization

We may transfer your data after it has been aggregated and anonymized so that this data can no longer be associated with you, that is, it ceases to be personal.

Your rights and your choices

Access and change your data. You have the right to access, review, and change your account information and other information you have provided to us. You can do this in your account settings or by contacting support: .

Providing location information . Your device gives you control over what information we collect or how we may use it. For example, you can prevent your device from sharing your location information in your device settings. However, this may affect the functionality of the Application.

Disabling push notifications . You can refuse push notifications in your device settings. Opting out of push notifications may affect your use of the Services (for example, you will not receive a notification that your Driver has arrived for your order).

Manage cookies . You can delete cookies and change cookie settings in your browser. You may need to set each browser and device to receive cookies separately. If you choose to delete or refuse cookies , we may not be able to provide you with all of the Services you have requested.

Deleting your account and data . You can delete your account in the Application settings or contact support to delete your account or data: . We may ask you to verify account ownership and complete identity verification. In some cases, we may not be able to delete your account and may retain certain information for legitimate business purposes, such as completing the transaction for which we collected personal information, collecting a debt, identifying cybersecurity threats, troubleshooting problems, or correcting deficiencies in our Services, ensuring the right to freedom of speech or other rights of another User, use solely for internal needs in accordance with the context in which personal data was provided, to prevent fraud, comply with legal or other regulatory requirements and claim handling in connection with the Services. In these cases, we store the data in a way that prevents it from being used for other purposes.

Submitting questions or complaints . We are happy to answer any questions you may have about this policy or how we process your data. We are also prepared to consider any complaint regarding our processing of your personal data. You can contact us at: . We will respond to your request in accordance with applicable law after proper verification.

How we store your data

We store your data for the period necessary to provide the Services and achieve other purposes specified in this policy.

Retention periods vary depending on the type of data and the purposes for which we use the data.

When we process your data to provide the Service, we retain the data until your account is deleted. We may retain User data after account deletion in accordance with legal or other regulatory requirements or for the reasons specified in this policy, including in the paragraph “Account and Data Deletion.” For example, we will retain your data if there is an outstanding balance on your account. We also store data for the purpose of responding to any complaints regarding the Services.

How we protect your data

We take reasonable and appropriate technical, organizational and physical security measures appropriate to the nature of the personal data to protect your data from loss, theft, misuse and unauthorized access, disclosure, alteration and destruction.

We use industry standard technologies and practices to ensure the security of user data and prevent unauthorized use.

In particular:

– regularly update the technical platforms on which the Services are made;

– we store user passwords in encrypted form;

– we regularly check for the presence of malicious codes;

– we use modern methods of encrypting transmitted data via the HTTPS protocol;

– other.

We regularly review our security measures to take into account new technologies and methods. However, there is no guaranteed security both on the Internet and beyond. We cannot guarantee the security of your data, including any guaranteed protection against unauthorized access or actions of third parties. However, we take commercially reasonable measures to ensure that the security of your information complies with this policy and all applicable legal and regulatory requirements. We recommend changing your login password from time to time.

General information

Child protection. Our Services are intended for adults and not children. If we are provided with personal information by a person who, to our knowledge, is under 18 years of age, we will take reasonable steps to prevent further use or disclosure of such information and to delete such information. If you believe that a minor has provided us with personal information, please contact us: .

Collection of data by third parties

We are not responsible for the personal data practices of third parties. We do not control the third parties themselves or how they collect, use or disclose your information. This policy does not apply to the collection, use or disclosure of your personal information by third parties. If you have questions about the personal information practices of third parties, please contact the applicable third party directly.


We may make changes to this policy based on changes in legislation or the provision of Services. If we make changes to this Privacy Policy, we will notify you of such changes by updating the “Last Updated Date” at the top of this page, posting the new Privacy Policy, and providing notice as required by applicable law. We encourage you to periodically review this page to stay informed of our practices regarding personal information.

By using the Service, you agree to the current terms of this policy.

Contact details

Please direct questions, comments and requests regarding this policy to: .